Billing, Renewal and Cancellation
1. Plans and prices
Plans, prices, included users and the price per extra user are shown on our pricing page and in the App before you buy. Prices are in U.S. dollars and do not include sales tax unless stated.
2. Free trial
- Creating a company account starts a 30-day free trial. We do not charge you during the trial.
- To keep using paid features after the trial, you choose a plan and agree to its renewal terms. We will not charge you unless you have chosen a paid plan and agreed.
- If you add a card during the trial, we will remind you by email at least 3 days before the trial ends, with the price, how often it renews and how to cancel.
3. Automatic renewal
Before you pay, we show you clearly and next to the button you press: the plan and price, that it renews automatically until you cancel, how often you are charged (monthly or yearly), and how to cancel. You agree by checking a box or pressing a button that says so, and we email you a confirmation with the same terms and how to cancel.
Each renewal is charged at the start of the period to the payment method on file, at the price in effect at that time.
4. How to cancel
- Open the App and go to Account, then Plan.
- Tap Cancel plan and confirm.
You can also email [contact email] with the subject "Cancel." Cancellation takes effect at the end of your current paid period and you keep access until then. We may show you one offer when you cancel, but there is always a clear option to finish cancelling right away. We email a confirmation when you cancel.
5. Yearly plans
For yearly plans, we send a reminder once a year before renewal with the renewal date, amount and how to cancel.
6. Price changes
If we change the price of your plan, we will email you at least 30 days before the new price applies, with the new amount, the date it starts and how to cancel.
7. Refunds
Charges for the current period are not refundable, and we do not give credits for partial periods, except where the law requires otherwise. If you think you were charged by mistake, email [contact email] within 60 days and we will fix any billing error.
8. Failed payments
If a payment fails, we will try again and email you. If it still fails after 14 days, paid features may pause until the payment is updated. Your records are not deleted because of a failed payment.
9. After you cancel
When a paid period ends, you can still sign in to view and export your records. Your records stay until you delete them or an owner closes the company. When an owner closes a company, its records are locked right away and permanently erased 14 days later.
10. Payment processing
Payments are processed by Stripe. We never see or store full card numbers. Online payments are being set up; until they are switched on, no card is charged.
11. Records
We keep a record of your agreement to renewal terms for at least 3 years, or 1 year after your subscription ends if longer.